Accessibility statement for MyLifeWarrington.co.uk
This accessibility statement applies to https://www.mylifewarrington.co.uk
This website is run by Warrington Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colour contrast levels of fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website
We know some parts of this website are not fully accessible:
- some older PDF documents are not fully accessible to screen reader software
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email digital@warrington.gov.uk
- call 01925 443322 - phone lines are open from 8:30am to 5pm Monday to Friday and charged at local rate.
We’ll consider your request and get back in touch with you.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email digital@warrington.gov.uk or call 01925 443322 and ask for a member of the communications team who will be able to help you.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Details of how to contact us are on our contact us page.
Technical information about this website’s accessibility
Warrington Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
We know of the following issues:
- Interactive element does not meet minimum size nor spacing (WCAG 2.5.8) – some links or buttons on a number of pages are too small and need to be bigger
- Inline frame missing a text alternative (WCAG 4.1.2) – Some pages use an inline frame (or iframe) and they need to have a text description to explain what they do
- Link missing a text alternative (WCAG 2.4.4) – There are some links represented by images or icons and they need to have a text description to explain what they are and where they link to
- Colour contrast does not meet minimum requirement (WCAG 1.4.3) – There needs to be more contrast between text colour and its background to make it more readable
- Container element is empty (WCAG 5.2.5) - Roles provide information about structure and how pages fit together, some of this information is missing and needs to be added
- Links are not clearly identifiable (WCAG 1.4.1) – Links need to be easily identifiable and not just be a different colour, this is an issue on some of sign up pages
- Form field missing a label (WCAG 4.1.2) – Some pages need a clear visible label for a field that contains some information
You can read full details on the accessibility test report:
The issues have been raised with our supplier and we aim to have them fixed by the end of July 2024.
Disproportionate burden
This is a new website and has been designed to be as accessible as possible and meet WCAG 2.1 AA standard.
Content that’s not within the scope of the accessibility regulations
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve accessibility
We carry out a full review of the site and address all WCAG 2.1 AA issues as identified by our Siteimprove testing software with our software supplier. We will then check the site again once the work has been completed to ensure compliance.
Other PDFs and documents
Most of the content on this site is provided by third parties as user generated content such as documents and forms, are not under the control of Warrington Borough Council and so may not be in an accessible format.
Preparation of this accessibility statement
This statement was initially prepared on 22 September 2020. It was last reviewed on 15 April 2024. This website was last tested on 14 April 2024. The test was carried out by Warrington Borough Council web team using the Siteimprove software and live user testing with some pages tested using Wave.